What it is , What It Costs, And How to Prevent It
Mistreatment can be as overt as an assault, or as subtle as an act of incivility, such as an intimidating glare from a coworker.
What it costs
- 77% of employees had experienced mistreatment, out of nearly 1 million employees surveyed.
- 34% of employees had personally experienced being mistreated.
- 43% of workers say they have witnessed mistreatment.
How To Prevent It
The key to preventing mistreatment within an organization is to focus on creating an environment of civility with effective communication practices. When civility is the focus, it significantly reduces the likelihood that general mistreatment will occur.
Here are a few tips to get started on creating more civility in the workplace:
- Communicate expectations. Being civil isn’t necessarily about being “nice.” What does civility (and incivility) look like in your organization? Defining it creates clarity and gets everyone in the organization on the same page.
- Seek and provide training. Set everyone up for success by not just answering the what and why—provide a how that promotes growth in communication skills. Otherwise, you leave yourself and others at the mercy of a guessing game.
- Practice. Practice is the key to making communication changes that stick. Bite-sized practice, individually or in groups, will create significant and lasting changes.