Sharpen Communication Skills for the Best Customer Experience
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
TED Talks
How To Have An Even Better Conversation
Here’s a great talk about communication and the importance of good conversations.
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Blog
The Top 3 Things Employees Need to Succeed During Challenging Times
Companies today face two important questions:
• How can I ensure the success of my team, my organization, and myself during difficult times?
~ and ~
• How do I get the support I need, and how can I effectively support others?
The secret to success boils down to what we’ll call “Nurturing Communication.”
eBook
Decreasing Harassment — Methods That Work
Learn about what doesn't work to decrease harassment, and how Fluency Speak supports methods that are proven effective.