Navigating a company crisis requires employees to have specific communication skills that enable them to both protect the brand and empathize with customers. These skills largely determine whether a business will recover from a crisis.
See Use Case
Celeste Headlee offers 10 ways to have a better conversation.
For Better or Worse, How Well You Speak Determines Your Success
Companies today face two important questions:
• How can I ensure the success of my team, my organization, and myself during difficult times?
~ and ~
• How do I get the support I need, and how can I effectively support others?
The secret to success boils down to what we’ll call “Nurturing Communication.”
